Legal notice
PRE-ORDER AGREEMENT
Last Updated: 20th March 2026
This Pre-Order Agreement (the "Agreement") applies to your purchase of the person-AIz earbuds (“Product”) available for pre-order on our website and mobile applications “Mobile Ears” and person-AIz (“Services”) operated by person-AIz AS Reg. n. 914255805, registered address at Martin Linges vei 25, 1364 Fornebu (“Company”, “person-AIz”, “us”, “we”, or “our”), by placing a pre-order, you, the customer, agree to be bound by these terms and conditions (“Terms”).
Your immediate confirmation of the Product purchase is deemed as your acceptance of this Agreement, thereby binding you to its terms and conditions.
1. AGREEMENT TO PRE-ORDER PURCHASE
1.1. You agree to pre-order the Product and make the Pre-Order Payment, you agree to purchase the Product that is made available through our Services (“Purchase”).
2. PRICE AND PAYMENT
2.1. The total Price of the Products will be charged at the time you place your Pre-Order.
2.2. The Pre-Order price provided is fixed and exclusive of taxes, customs duties, and other governmental charges, which are determined by the destination country. These additional costs are variable and depend on factors including the delivery location of the Product. As such, they are not included in the pre-order price and will be separately invoiced by the carrier. You are responsible for paying these additional charges upon delivery of the Product.
3. PRE-ORDER PROCESS
3.1. You are pre-ordering the Product with the understanding that it is currently in the process of manufacturing, and the completion date is undefined. Until the Product is completed and ready for delivery, you may cancel your pre-order at any time, in which case you will receive a full refund of your Pre-Order Payment.
4. PURCHASE
4.1. If you wish to purchase the Product that is made available through our Services (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
4.2. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
4.3. We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
4.4. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
4.5. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
5. SHIPPING AND DELIVERY
5.1. Notification and Shipping Process: Upon determining that the Product is ready for shipment, we will notify you. The Product will then be dispatched to the address you have provided. You are responsible for accepting delivery of the Product at the address you provided. In cases where you are unable to receive the Product at the time of its completion, we will retain the Product until you are available to receive it.
5.2. Delivery Timeline and Security Interest: The decision regarding when the Product is ready for shipping rests solely with the person-AIz, and we cannot guarantee a precise delivery date. The actual delivery date will depend on the manufacturing process, and we will inform you when the Product is prepared for dispatch.
6. CANCELLATION, REFUND AND EXCHANGE
6.1. If you decide to cancel your Pre-Order Product before your Product is shipped, you are eligible for a full refund of your Pre-Order Payment. To initiate a cancellation and refund, please contact our customer support team as specified in the "Contact Us" section of our Pre-Order Agreement.
6.2. This Agreement incorporates by reference to the Refund and Exchange Policy, which is available for review at https://person-aiz.com/policies/refund-policy
7. PRIVACY POLICY, TERMS AND CONDITIONS
7.1. The person-AIz's Privacy Policy and Terms and Conditions are incorporated into this Agreement and can be viewed at:
7.2. The Privacy Policy is available for review at https://person-aiz.com/policies/privacy-policy
7.3. The Terms and Conditions is available for review at: https://person-aiz.com/policies/terms-of-service
8. GOVERNING LAW
8.1. These Terms shall be governed and construed in accordance with the laws of Norway without regard to its conflict of law provisions.
8.2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
8.3. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
8.4. Each party irrevocably agrees that the courts of Oslo, Norway shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
8.5. Notwithstanding the specified agreement on jurisdiction, you and the person-AIz shall, if any dispute arises, attempt to settle it by mutual negotiations.
8.6. You agree that for the purposes of the settlement of disputes between you and the person-AIz, an e-mail correspondence with the authorized persons of the person-AIz at: info@person-aiz.com shall be the effective and binding method of communication.
8.7. If a dispute arises from or relates to this contract or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by Arbitration administered by the Oslo Chamber of Commerce under its Commercial Arbitration Procedure in accordance with Norwegian Arbitration Act 2004 and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
9. PRODUCT WARRANTY
9.1. You will receive the Product Limited Warranty at or prior to the time of the Product delivery. You may also obtain a written copy of your warranty, which will be available as delivery nears, from us upon request or from our website https://person-aiz.com/pages/limited-warranty-information
10. LIMITATION OF LIABILITY
10.1. We are not liable for any incidental, special, or consequential damages arising out of this Agreement. Your sole and exclusive remedy under this Agreement will be limited to reimbursement of your Pre-Order Payment.
11. NO RESELLES, DISCONTINUATION, CANCELLATION
11.1. The person-AIz sells the Product directly to end-consumers, and we may unilaterally cancel any order that we believe has been made with a view toward resale of the Product or that has otherwise been made in bad faith.
11.2. We may also cancel your pre-order and refund your Pre-Order Payment if we discontinue the Product, feature, or option after the time you place your Pre-Order or if we determine that you are acting in bad faith.
12. UPDATE TO PRE-ORDER AGREEMENT
12.1. We reserve the right to make changes to this Pre-Order Agreement at any time.
12.2. Any updates will be reflected in this document with the "Effective Date" at the top, and we will make reasonable efforts to notify you of any significant changes through email or website announcements.
13. CONTACT INFORMATION
13.1. For any inquiries, requests, or concerns related to this Pre-Order Agreement, including refund requests and warranty claims, please reach out to our customer support team. You can contact us using the following method:
13.1.1. By email: info@person-aiz.com.